GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

www.getenergeticx.com

Version 2
Last updated: October 4, 2024

Table of contents

  1. Article 1 - Definitions
  2. Article 2 - Identity of the entrepreneur
  3. Article 3 - Applicability
  4. Article 4 - The offer
  5. Article 5 - The Agreement
  6. Article 6 - Right of withdrawal
  7. Article 7 - Obligations during withdrawal
  8. Article 8 - Exclusion of the right of withdrawal
  9. Article 9 - The price
  10. Article 10 - Conformity and warranty
  11. Article 11 - Delivery and execution
  12. Article 12 - Duration transactions: duration, termination and extension
  13. Article 13 - Payment
  14. Article 14 - Complaints procedure
  15. Article 15 - Disputes
  16. Article 16 - Additional or deviating provisions

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

  • Cooling-off period: The period within which the consumer can make use of his right of withdrawal.
  • Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
  • Day: Calendar day.
  • Duration transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
  • Durable medium: Any instrument that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal: The possibility for the consumer to cancel the distance contract within the cooling-off period.
  • Model form: The model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
  • Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
  • Distance contract: An agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
  • Distance communication technology: A means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.
  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

  • Company name: Vivre la Vie Group BV
  • Physical address: Hoogstedehof 5, Arnhem, Gelderland, 6812 DT, Netherlands Netherlands
  • Phone number: +31850602904
  • E-mail: info@getenergeticx.com
  • CoC: 92809030

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.

Article 5 - The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 30 days. This cooling-off period commences on the day after the consumer receives the product.

Article 7 - Obligations during withdrawal

If the consumer exercises his right of withdrawal, he must notify the entrepreneur of this within the set period and return the product within 30 days.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude certain goods from the right of withdrawal, such as personalized products or sealed goods that cannot be returned for health reasons.

Article 9 - The price

The prices of the products offered are inclusive of VAT and cannot be increased during the validity period of the offer, unless this is the result of changes in legislation.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products comply with the agreement and the reasonable requirements of soundness.

Article 11 - Delivery and execution

The entrepreneur will execute accepted orders with due speed, at the latest within 30 days, unless otherwise agreed.

Article 12 - Duration transactions: duration, termination and extension

The consumer may terminate an agreement entered into for an indefinite period, subject to a notice period of up to one month.

Article 13 - Payment

The entrepreneur ensures secure processing of payments via Shopify's payment systems.

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days. The entrepreneur will handle the complaint within 30 days.

Article 15 - Disputes

Agreements between the entrepreneur and the consumer are exclusively governed by Dutch law.

Article 16 - Additional or deviating provisions

If there are additional or deviating provisions, these shall apply as agreed between the entrepreneur and the consumer.

CONTACT INFORMATION

For any questions (about shipping, orders, etc.), please feel free to contact us via the "Contact" menu and we will respond as soon as possible.

  • Company name: Vivre la Vie Group BV
  • Chamber of Commerce number: 92809030
  • E-mail: info@getenergeticx.com
  • Phone number: +31850602904
  • Physical address: Hoogstedehof 5, Arnhem, Gelderland, 6812 DT, Netherlands
  • Opening hours: Monday to Friday: 10:00 - 16:00, Saturday and Sunday: Closed